GROWING YOUR HOSPITAL BUSINESS IN AFRICA – DEVELOPING AN EFFICIENT AND EFFECTIVE OPERATIONAL SYSTEM – PART 1


Hamza Asumah, MD

So much in Africa’s private hospital business is left to chance, with no clear strategy in place to ensure growth and profitability. This is one of the primary reasons why most private hospital businesses fail within the first five years. Those who survive this critical period, unfortunately, stagnate and become buried in so much debt and lack of direction that they eventually shut down. These are hospitals with an unending capacity to expand far beyond what could be imagined.

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What is Operations Management?

Operations management is the process of organizing a business to make the best use of its resources in order to achieve maximum efficiency. Operations management solutions and strategies are centered on analyzing and improving business processes and practices.

Health care operations include the administrative, financial, and legal activities of a hospital, specialty practice, ancillary care provider, or remote health service center. Health care professionals must understand operations in order to run the business.

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It is frequently stated that what you do not measure cannot be improved. As a result, having the right hospital management tools is critical in order to fully measure and improve all aspects of your hospital operations. Growth and profitability are heavily reliant on this.

People’s lives are at stake in the health-care industry. Effective health care operations management goes beyond increasing productivity and profits. Health care operations strategies and software improve the efficiency with which health care services are provided to patients and communities, ultimately saving and improving lives.

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Why is Knowledge in Operations Management Important in your Hospital Business?

Operations management is responsible for facility oversight, staff functionality, and providing the best care possible in health care practices and facilities. The quality of service you provide is very dependent on the knowledge you have in your hospital’s operations. It is the quality of service that will also inform your potential to retain clients in the long term.

How is Operations Management Leveraged in Healthcare

Financial management — In a medical organization, financial management is concerned with reducing and optimizing costs. Controlling costs is a major issue for medical practices and hospitals. Cost issues can arise as a result of unnecessary treatments or medication prescriptions, treating uninsured patients, or budget cuts that have a direct impact on medical staff technology, equipment, and salary resources.

Clinical care management — Because the health care industry is a service industry, it makes sense for organizations to make a concerted effort to standardize protocol in order to improve performance. Improving clinical care management can lead to fewer readmissions and better patient-provider relationships.

Risk management — Medical practices improve when providers mitigate and optimally manage risk. Patient or staff injuries, as well as the ballooning costs of expensive services, are all examples of risk in a health care setting. Hospitals can use predictive analytics technology to reduce unnecessary or extravagant costs while improving patient satisfaction.

The pursuit of operational excellence propels health care organizations to achieve and maintain a competitive advantage in their industry. By establishing and maintaining operational excellence, medical staff are better prepared to respond to sudden changes in administration without jeopardizing the organization’s overall goals. Finally, clinical excellence translates directly into providing patients with a comprehensive and satisfying experience.

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Any change in process can result in increased operational efficiency, reduced clinical variability, and maintained or even improved care quality when practices, hospitals, and clinics achieve operational excellence. This means that facilities and medical professionals can keep up with industry and technological trends, ensuring modernized practices that can provide the best care for patients regardless of diagnosis, medical needs, or clinical service availability.

In the second part of this blog post, we will be discussing the operational tools you need to efficiently and effectively manage your resources in the hospital. The Halo Medical Services operational tools is a good starting point. Email: halomedicalservices@gmail.com.

You can get ahead of this by sharing your experience in the comment section below`


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